Digital Service Delivery Policy

Last updated: June 20, 2026

Markaz Chat is a digital SaaS platform and online service. No physical products are shipped.

How Access Is Delivered

After payment confirmation and onboarding review, access is delivered through a secure online workspace at chatbot.markazdigital.net. Clients receive login instructions, workspace setup, and configuration support through email, WhatsApp, phone, online meetings, or dashboard access.

Typical Delivery Time

• Basic workspace activation: usually within 1 to 2 business days after payment confirmation and required information is received.
• Meta/WhatsApp, Instagram, Facebook, AI, automation, or custom integrations: timelines depend on client access, platform approvals, business verification, and third-party API availability.
• Custom workflows, data import, catalog setup, and advanced integrations are delivered according to the agreed proposal or invoice.

Client Requirements

Clients must provide accurate business details, channel access, API credentials, branding assets, approved content, payment confirmation, and timely feedback. Delivery may be delayed if required information or third-party approval is pending.

No Physical Shipping

Because Markaz Chat is delivered digitally, shipping fees, courier tracking, and physical delivery do not apply.

Support

For delivery or onboarding questions, contact Markaz Digital at info@markazdigital.net or 0339 2221528.