Unified inbox
Reply to every customer from one clean console with tags, notes, assignments, and full channel context.
Omnichannel AI · WhatsApp · Instagram · Messenger
The AI chatbot that turns every chat into managed growth.
Markaz Chat brings WhatsApp, Instagram, Facebook Messenger, and website chat into one AI-powered console — for instant replies, captured leads, sales pipelines, broadcasts, and seamless human handover.
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- Channels in one inbox
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- To first AI reply
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- Business-controlled AI
AI reply ready
Lead captured
WhatsApp Cloud API
Instagram
Messenger
Website Widget
Shopify Catalog
OpenAI
Google Sheets
Webhooks
Scroll the workflow
Watch Markaz Chat move from message to managed lead.
As the conversation grows, AI answers from your approved knowledge, captures intent, creates a lead, and hands the chat to a human agent when needed.
Unified inbox
WhatsApp · Instagram · Messenger
Live AI
Intent detected
Pricing interest
Lead score: high
Pipeline
New lead created
Assigned to available agent
Human handover
Yashir Tariq
Connected now
- 01 Message received
- 02 AI answers safely
- 03 Lead intent captured
- 04 Pipeline updated
- 05 Human connected
AI Chat Bot
Controlled AI that answers like your best agent.
OpenAI ready
RAG files
WhatsApp Cloud API
Instagram
Messenger
Suggested topics
Tap a prompt to try it in the live demo.
- What services does Markaz Digital provide?
- Show me chatbot pricing options.
- Can I connect WhatsApp and Instagram?
- I want to talk to a human agent.
How can I help you?
Built for your result
Turn every message into a managed customer journey.
From the first hello to a closed deal — Markaz Chat keeps context, automates the busywork, and hands real opportunities to your team.
AI knowledge
Answer from FAQs, PDFs, product data, and approved business information — accurately, with sources you control.
Human handover
Move chats to agents when confidence is low, a keyword appears, or a customer simply needs a person.
CRM pipelines
Convert conversations into leads, stages, reminders, and follow-up work that keeps your team moving.
Broadcasts
Send approved campaigns and updates across channels, then watch replies flow back into the same inbox.
Full control
You own the prompts, files, tools, permissions, and fallback rules. AI works within the guardrails you set.
Inbox
WhatsApp customer asks for price
AI answers from product catalog
Agent takes over for quotation
Pipeline
New lead
Qualified
Follow-up due
Creative approach
We make your customer support effortless.
Markaz Chat is built for companies that need fast replies, controlled AI, and a practical sales workflow. Connect channels, add knowledge, create simple flows, and let AI handle the repetitive work.
Connect Meta channels and website chat
Upload PDFs, FAQs, product data, and service details
Build flows for pricing, services, complaints, and handover
Track every lead until it is won, lost, or closed
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Channels unified
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AI coverage
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Faster responses
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Inbox for everything
What we do
Explore the power of AI with business control.
AI can answer, ask questions, call catalog tools, create leads, add tags, and transfer to human agents. The business still controls prompts, files, tools, permissions, and fallback rules.
Start automating
01
Message received
02
AI detects intent
03
Answer from knowledge
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Create lead
05
Human handover
Pricing
Simple plans for real businesses.
Pricing is finalized after channel review, usage needs, onboarding scope, and required integrations.
Single brand launch
Unified inbox, website chat, Meta channels, basic automation, and agent handover.
- Website chat widget
- WhatsApp, Instagram & Messenger
- Basic automation flows
- Human handover
AI + sales workflow
Knowledge base, leads, pipelines, broadcasts, commerce lookup, and custom flows.
- Everything in Starter
- AI knowledge base & RAG files
- Leads, pipelines & reminders
- Broadcasts & catalog lookup
Multi-brand operations
Multiple workspaces, advanced permissions, custom integrations, and priority setup.
- Everything in Growth
- Multiple workspaces
- Advanced roles & permissions
- Custom integrations & priority setup
For payment gateway review
Transparent digital service policies.
Markaz Chat is delivered online as SaaS access, setup, and support. These documents explain service terms, privacy, delivery, cancellation, refunds, and data deletion.
Questions
What clients and payment reviewers usually need to know.
Still have a question? Reach the Markaz Digital support team directly from the contact section.
Yes. Markaz Chat is a SaaS platform delivered online with workspace access, onboarding, configuration, and ongoing support.
It supports WhatsApp Cloud API, Instagram, Facebook Messenger, and website chat, with integrations for knowledge, commerce/catalog lookup, and automation workflows.
After payment confirmation and onboarding details, Markaz Digital provisions the workspace and sends secure login access to the client admin.
Yes. You control the prompts, uploaded files, tools, permissions, and fallback rules, so AI answers from approved business knowledge and hands over to humans when needed.
Ready to unify your customer conversations?
Launch Markaz Chat for your brand and let controlled AI handle the repetitive work — while your team closes the deals that matter.
Contact Us
Have a project in mind? Let’s get in touch.
Tell us about your channels, your customers, and the experience you want to build. The Markaz Digital team will help you launch Markaz Chat the right way.
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Visit / location
Karachi, Pakistan
Business timezone: Asia/Karachi
Let’s talk
Start a conversation with Markaz Digital.
Whether you need onboarding, a tailored plan, payment or billing help, a refund, or technical support — send a message and the right person will get back to you.
- Onboarding & workspace setup
- Pricing, billing & payment confirmation
- Refunds, cancellations & data deletion
- Technical & integration support