Terms and Conditions

Last updated: July 17, 2026

These Terms and Conditions govern use of Markaz Chat, an omnichannel AI chatbot and unified inbox platform operated by Markaz Digital at chatbot.markazdigital.net.

1. Services

Markaz Chat provides digital services including website chat, WhatsApp Cloud API support, Instagram and Facebook Messenger inbox, AI replies, automation flows, FAQs/RAG, leads, pipelines, broadcasts, commerce/catalog integrations, and onboarding support.

2. Accounts and Access

Clients receive access to an online workspace after payment confirmation and onboarding. You are responsible for users invited to your workspace, connected channels, customer communications, and the accuracy of information you provide.

3. Payments

Payments may be collected through online payment gateway, bank transfer, card payment, wallet payment, or invoice. Pricing depends on selected plan, channels, AI usage, message volume, integrations, and onboarding scope. Any taxes, bank charges, gateway fees, or third-party platform charges are the client's responsibility unless stated otherwise.

4. Refunds and Cancellations

Refunds and cancellations are handled according to our Refund and Cancellation Policy. Subscription access can be cancelled before the next billing cycle. Completed setup, delivered digital work, used subscription time, third-party tools, Meta/WhatsApp charges, hosting, domains, and paid licenses are non-refundable.

5. Digital Delivery

Markaz Chat is delivered digitally through the hosted dashboard, email, WhatsApp, online links, setup calls, or technical configuration. No physical shipping is involved. See our Digital Service Delivery Policy.

6. Connected Platforms

When you connect WhatsApp, Instagram, Facebook Messenger, Shopify-style catalogs, Google tools, webhooks, or other services, you authorize Markaz Chat to process data and send/receive messages according to your workspace settings. You must have the right to connect those assets and must follow each platform's rules.

7. Acceptable Use

• Do not use Markaz Chat for spam, fraud, phishing, illegal content, abusive messages, or deceptive marketing.
• Do not bypass platform rules, consent requirements, messaging limits, or security controls.
• Do not upload malware, stolen data, or content that violates intellectual property or privacy rights.

8. Client Content and Data

You remain responsible for content, files, prompts, product data, FAQs, broadcasts, and customer messages added to your workspace. You grant Markaz Digital the limited right to host, process, route, and transmit that content to provide the service. The Data Processing Addendum is incorporated into these Terms whenever Markaz Digital processes personal data on your behalf.

9. Third-Party Services

Markaz Digital is not responsible for outages, approval delays, policy changes, account restrictions, verification decisions, pricing changes, or billing by third-party platforms such as Meta, WhatsApp, Shopify, payment gateways, hosting providers, AI providers, or email/SMS services.

10. Availability and Support

We work to keep the service reliable, but we do not guarantee uninterrupted access or specific business results, sales, leads, ad performance, search rankings, or platform approval.

11. Limitation of Liability

To the maximum extent permitted by law, Markaz Digital will not be liable for indirect losses, loss of profit, business interruption, data loss, third-party failures, or damages beyond the amount paid for the affected service period.

12. Governing Law

These Terms are governed by the laws of Pakistan. Disputes should first be addressed through mutual discussion, and if unresolved, through the appropriate legal forum in Pakistan.

13. Contact

For questions, billing, refunds, or support, contact Markaz Digital at info@markazdigital.net or 0339 2221528.