Refund and Cancellation Policy

Last updated: June 20, 2026

This policy applies to Markaz Chat subscriptions, onboarding, digital setup, integrations, and related services provided by Markaz Digital.

Refund Eligibility

• If a paid onboarding or setup service has not started, a refund request may be submitted within 7 days of payment.
• Once setup, configuration, integration, AI training, automation building, design, development, or support work has started, advance/setup fees are non-refundable.
• Subscription fees already charged for an active billing period are non-refundable.
• Third-party costs such as Meta/WhatsApp charges, hosting, domains, payment gateway charges, paid plugins, licenses, AI usage, SMS, email, or external API charges are non-refundable.

Cancellations

Clients may request cancellation before the next billing cycle. Cancellation stops future billing after any pending dues are cleared. Access may remain active until the end of the already paid subscription period unless otherwise agreed.

Partial Refunds

If a project is cancelled after partial work has been completed, Markaz Digital may deduct the value of completed work and refund only the unused eligible amount, if any.

How to Request a Refund

Send your refund or cancellation request to info@markazdigital.net or contact official support at 0339 2221528. Include your business name, invoice/payment reference, payment date, and reason for the request.

Processing Time

Approved refunds are processed through the original payment method where possible. Bank, gateway, or wallet processing times may vary depending on the provider.