Privacy Policy

Last updated: July 17, 2026

Markaz Digital respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit chatbot.markazdigital.net, purchase Markaz Chat, or use our digital services.

1. Information We Collect

• Account details such as name, email address, phone number, company name, workspace name, role, and login activity.
• Billing and payment-related information needed to issue invoices, confirm payments, and manage subscriptions.
• Customer conversations, contact details, messages, attachments, tags, notes, leads, pipelines, and automation settings added to a workspace.
• Connected channel data such as WhatsApp phone number IDs, WABA IDs, Facebook Page IDs, Instagram account IDs, message IDs, profile names, timestamps, and delivery events.
• Technical data such as IP address, browser, device, pages visited, cookies, error logs, and security events.

2. How We Use Information

We use information to operate Markaz Chat, provide customer support, process payments, deliver onboarding, receive and send messages, run automation, provide AI replies, manage leads, secure accounts, prevent abuse, and comply with legal, accounting, tax, and platform requirements.

3. Payments

Payments may be processed by third-party payment gateways, banks, or financial service providers. Markaz Digital does not store full card numbers, CVV codes, or sensitive card authentication details on its own servers. Payment providers process payment information according to their own security standards and privacy policies.

4. AI and Automation

If a workspace enables AI features, selected messages, prompts, FAQs, files, product information, or conversation context may be processed by configured AI providers to generate replies or perform requested actions. Workspace administrators control the content and integrations they connect.

5. Meta Platform Data

If a workspace connects WhatsApp, Instagram, or Facebook Messenger, Markaz Chat uses Meta platform APIs only to provide the messaging, automation, inbox, and customer support features selected by that workspace. We do not sell Meta user data or use it for unrelated advertising or profiling.

6. Cookies

We may use cookies and similar technologies to keep sessions secure, improve website performance, analyze usage, and maintain service functionality. You can disable cookies in your browser, but some features may not work correctly.

7. Sharing of Information

We do not sell personal information. We may share necessary information with hosting providers, payment processors, connected messaging platforms, AI providers selected by the workspace, analytics/security services, contractors supporting the project, and legal or regulatory authorities when required.

8. Data Retention and Deletion

We retain workspace information while the service is active and for documented operational or legal periods. Workspace deletion has a seven-day safety window. Shopify order metadata is retained up to 365 days, abandoned-checkout data up to 90 days, fulfilled privacy-request records up to 90 days, and encrypted database backups up to 14 days, unless a documented legal hold applies. Deletion requests can be submitted through the Data Deletion Instructions.

9. Security

We use HTTPS, access controls, encrypted credential storage, audit logs, and operational safeguards to protect data. No internet or storage system is 100% secure, but we take reasonable steps to protect information from unauthorized access and misuse.

10. Your Rights

You may request access, correction, or deletion of your personal information by contacting us. Some information may be retained where required for legal, accounting, payment, security, or legitimate business purposes.

11. Children

Markaz Chat is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children.

12. Contact

For privacy questions or data requests, contact Markaz Digital at info@markazdigital.net or 0339 2221528.